Pre-sale product description
- Please note the delivery time shown on the pre-sale product page. This is an estimate only. Production delays are normal and there are many force majeure factors in international logistics. Please be patient and we will try our best to meet the approximate delivery time. Therefore, if the reservation is for future gifts, please be aware of possible delays . We do not support refunding deposits for this. Product features and accessories may differ from the website images. The actual product is subject to receipt. As a dealer, we cannot guarantee delivery time and product quality. All transactions are based on the principle of voluntariness. Once we receive payment, you are deemed to have accepted this policy.
- 7 days after the buyer receives the balance and shipping fee . If the buyer fails to complete the payment within the specified time, the product will be sold to other pre-order customers or sold as normal products. The product will no longer be reserved and the deposit will not be refunded or exchanged. Since the price of the product will fluctuate with market prices, exchange rates and other factors and is uncontrolled, the balance will be paid according to the pre-sale price on the page regardless of whether the market price rises or falls.
- In order for you to receive the balance notification smoothly, please be sure to keep in touch with customer service through customer service emails and Facebook Customer service staff will give a shipping quotation based on the actual situation of each order, including the weight, size, origin, etc. of the product, and inform you of the balance payment by email.
- Shipping costs are not included in the price of the item, whether pre-order or in-stock. We can't know the exact shipping costs until the model is released, but we estimate that shipping costs may be as expensive as the model itself, or even more expensive. Please keep this in mind before purchasing. Please contact our customer service to get a shipping estimate. When the model is ready to ship, we will notify you by email if you need to pay additional shipping costs.
- If we cancel the order, we will refund the full amount. If the order is in stock and needs to be refunded due to the buyer's reasons, we will charge a 15% refund fee. If it is a pre-order, the deposit is not refundable. Please note that once the order is placed, it is deemed to be agreed to this term.
- Once the product is opened (if it cannot be resold), it will not be returned or exchanged. Placing an order means that you accept the above terms. All products in this store that have been opened and cannot be resold are not eligible for the seven-day no-reason return and exchange policy.
From China to all over the world
We are a Chinese company engaged in retail, wholesale and online sales of PVC models, action figures, statues /GK ( GARAGE KIT ) and handicrafts. You can check out our products, chat privately and work together.
Delivery and after-sales service
About arrival time
The arrival time of your order will be affected by the delivery speed and transportation policy of the logistics provider, and there may be a delay of one week to several months (for example, Japanese products are most susceptible to international logistics, customs, etc.). Please understand.
About shipping
All costs associated with the delivery service will be borne by the user. All delivery costs and applicable services are determined by the Company;
Pre-order shipping costs will be calculated and notified together with the order balance. All deposits do not include shipping costs.
Shipping costs for pre-order items
Shipping costs for pre-ordered items are estimated costs. After receiving the product packaging, we need to refer to the logistics company's price standard and then assess the actual shipping cost based on the weight and shape of the packaging box. Therefore, additional shipping costs may or may not be charged.
We won't know the exact shipping costs until the model is released, but we estimate that it will probably be as expensive as the model itself, or more expensive. Keep this in mind before buying.
Please contact our customer service for an estimate of shipping costs. If you purchase a pre-order item, we will notify you by email if you need to pay additional shipping costs when the model is ready to ship.
About GK/ Statue Shipping Cost
Shipping costs are not included in the price of the item, whether pre-order or in-stock. We can't know the exact shipping costs until the model is released, but we estimate that shipping costs may be as expensive as the model itself, or even more expensive. Please keep this in mind before purchasing. Please contact our customer service to get a shipping estimate. When the model is ready to ship, we will notify you by email if you need to pay additional shipping costs.
The customer service email address is Info@statuemasterpro.com
Please feel free to contact us and we will respond during working hours Beijing time.
Since the product packaging has not been finalized before shipment, the price is for reference only. In order to compensate for the oversized, remote area, overweight and service fees not included in the result. Our final shipping quotation will be higher. Please refer to the final email confirmation from our customer service. Expect to add twenty to one hundred dollars on this basis.
The user agrees that if the delivery address or other delivery details need to be changed after the order is shipped, please contact the local post office;
This website is not responsible for the cancellation of orders or goods due to shipping delays, product out of stock, etc.
About After-Sales Service
Before the product reaches the buyer, it will go through many transportation procedures and we cannot avoid the collision of packaging.
We will choose the most favorable courier service for delivery, but we cannot guarantee that there will be no bumps during the express delivery. Minor packaging damage is not a reason for return or exchange. Unpacking will affect the secondary sale and will not be accepted.
If the product is damaged or defective, the user agrees to report the above defects to the website within 48 hours after receiving the goods. The website will then determine the best solution. We will not provide services for more than 48 hours;
If the order is cancelled by our store, a full refund will be issued. If a refund is required due to the buyer's reasons, our store will charge a 15 % refund fee. All items that have been shipped are non-refundable.
Notice
The user agrees to follow the above process and abide by any terms of service established by the company. The buyer agrees to the above terms and policies by placing an order
Terms of Service
Article 1: Definitions
This clause is to clarify the seller's guidance and explanation
Article 2 : Scope and changes to the terms
- These terms and conditions apply to statuemasterpro.com and the User, and the User will endeavor to comply with these terms and conditions.
- Any additional or unique terms or conditions that may be posted on our website, sub-sites, through other linked websites or in direct communication with users will be deemed to be part of these Terms. If the unique or additional terms are different from the terms stated in this table of terms and conditions, the unique or additional terms will be deemed to take precedence.
- The Company reserves the right to make any necessary changes to the Terms and Conditions without seeking prior consent from the User.
- statuemasterpro.com will not be held responsible for any inconvenience or loss caused to users due to updates to the terms and conditions .
Article 3: User Identity and Requirements
- User Status
- The User accepts his/her status as a User of the Website and agrees to do his/her best to comply with all the terms and conditions set forth in the Agreement.
- Use of this website
- When using this website, users agree not to:
- ( 1 ) Any act that infringes upon the copyright, patent, trademark, trade secret or other intellectual property rights (including the right of publicity or privacy) of this website or any third party;
- ( 2 ) Taking any action that may cause damage to the Company or any third party;
- ( 3 ) Take any action that harmfully interferes with, surreptitiously intercepts or expropriates any system, data or information; or interferes or attempts to interfere with this Website;
- ( 4 ) Any behavior that violates social order and morality;
- ( 5 ) Violate any law, or take any action that may lead to the violation of any law;
- ( 6 ) Providing false, inaccurate or misleading information (including personal information);
- ( 7 ) Using this website for commercial gain without explicit authorization;
- ( 8 ) act in a defamatory, libelous, threatening or harassing manner;
- ( 9 ) Distribute viruses or any other technology that may damage the interests or property of this website or other users;
- ( 10 ) Violate any domestic or international law, statute, ordinance or regulation;
- ( 11 ) Other actions that this website deems inappropriate.
Article 4: Privacy Policy
- The Company will manage any personal information entered by users on the Website in accordance with the Privacy Policy. For more information on such policies, please refer to the Website's Privacy Policy.
Article 5: Purchase
- This website may be used to purchase products.
By placing an order on this website, users agree to read, abide by and accept all terms and conditions contained in our Privacy Policy and User Agreement. - When the user places an order, he agrees to abide by the method specified by the website
. After placing an order, the user will receive an order confirmation notice from the website.
When the user places an order, it means that he has entered into a legal contract with the website.
This contract is binding until the company delivers the ordered products to the delivery carrier.
This contract can be cancelled at any time at the sole discretion of the website - If at any time (including after an order is completed) it is determined that a user has violated the Company's terms and conditions, legal or other necessary action will be taken.
- The Company assumes no liability, including but not limited to negligence, for any damages or losses of any kind, including (but not limited to) direct, indirect, incidental, special or consequential damages, expenses or losses, arising out of the user's use of or inability to use the Website, or in connection with any error, omission, defect, computer virus, system failure or otherwise in connection with the access, use, performance, browsing of the Website.
Article 6: Prices
- All prices are deemed to be determined at the time of order placement;
- The website strives to provide accurate information, but if a pricing error occurs, the order will be modified to reflect the correct price;
- If manufacturer prices change, any affected orders will be modified to reflect the new prices.
No. Article 7 : Transportation
- All costs associated with the delivery service will be borne by the user. All delivery costs and applicable services are determined by the Company;
- User agrees to contact the local post office (not the Company) if any changes to the delivery address or other delivery details are required after the order has been dispatched;
- This website is not responsible for the cancellation of orders or goods due to shipping delays, product out of stock, etc.
Article 8 : Returns
- If the product is damaged or defective, the user agrees to Contact us within 48 hours . You can send an email to Info@statuemasterpro.com , and provide the following information:
- Order time
- Your full name as it appears on your order
- Your order number
- The email address and phone number you used in your order
- Reason for return
- Videos and photos
We will determine the best course of action upon receipt of the email. The user agrees to follow the above process and abide by any terms of service set by the company.
- Then the website Article 9: Product Liability
- The site reserves the right to cancel any order as necessary if the product cannot be sourced.
- The Company will deliver the Products to the address specified by User on the applicable Order Form;
- This website will make every effort to ensure the accuracy and completeness of product descriptions, but the company assumes no responsibility for inaccuracies or errors. The current description takes precedence over the previous description;
- According to the law, this website does not assume any responsibility for the damage or loss of any goods.
Article 10: Information published on this website
- The accuracy, timeliness or availability of the information published on the Website is not guaranteed;
- This website reserves the right to add, modify, delete, etc. any information provided at any time without prior notice;
- This website assumes no responsibility for any losses caused to users due to the addition, modification or deletion of any information in the above manner.
Article 11 Service Interruption or Termination
- This website reserves the right to suspend or interrupt all services at its sole discretion without prior notice for any of the following reasons:
- ( 1 ) System failure, system update, security check or any type of emergency;
- ( 2 ) Natural disasters or acts of God occur;
- ( 3 ) Issues related to Internet service providers or other communications operators;
- ( 4 ) Suspension or termination of service due to technical, operational or any other unforeseen circumstances.
- If the service is suspended or cancelled, this website does not assume any responsibility for any losses caused to users or other third parties.
Article 12: Links
- This website assumes no responsibility of any kind for the technical performance or the information, products, services, opinions, ideas, instructions or materials that may be contained on any linked website;
- When a user activates a link to that website, that website must be displayed in a full screen format and not in a “ frame ” on the linked website ;
- This website may remove links to other websites at any time.
Article 13: Copyright
- Users shall not infringe the copyright, patent, trademark, trade secret or other intellectual property rights of this website;
- Users shall not infringe upon any third party’s copyright, patent, trademark, trade secret or other intellectual property rights;
- The User shall bear all legal and financial responsibility if the User violates this Agreement and agrees not to take any action that interferes with or in any way harms the Company.
Article 14: Liability and Compensation
- This website assumes no responsibility for any damages caused to users or other third parties due to changes, suspensions, interruptions or abolitions of services;
- The website is not responsible for any losses caused by users to third parties. If such a situation occurs, the user will bear all legal and financial responsibilities and agree not to take any actions that may interfere with or damage the company.
Article 16: Contact Information
- All user notices regarding use of the Site will be sent via email at Info@statuemasterpro.com or posted on the Site ;
- User agrees to abide by statuemasterpro.com any updates or contact information sent;
- User agrees that any communications with this website through the above means may be admissible in court.